At Petzoba, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, our Returns and Refund Policy provides clear guidelines for a hassle-free process.

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1. Eligibility for Returns

1.1. Products can be returned if:

• They are unused and in their original condition, with all tags and packaging intact.
• The return request is made within 14 days of receiving the order.
• The item is defective, damaged, or incorrect upon delivery.

1.2. Items not eligible for return:

• Used, washed, or altered products.
• Personalized or custom-made items.
• Sale or clearance items unless defective.

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2. How to Initiate a Return

2.1. To start a return, email us at contact@petzoba.com with:

• Your order number.
• A description of the issue or reason for return.
• Photos of the item, if it is damaged or defective.

2.2. After approval, we will provide you with return instructions, including the address for returning the product.

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3. Return Shipping Costs

3.1. For defective or incorrect items:

• Petzoba will cover the cost of return shipping.

3.2. For other returns (e.g., change of mind):

• The customer is responsible for return shipping costs.

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4. Refund Process

4.1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. Approved refunds will be processed within 7 business days to the original payment method.

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5. Exchanges

5.1. Exchanges are available for incorrect or defective items.
5.2. If you wish to exchange for a different size or color, the new item will be shipped once we receive the original product.

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6. Lost or Damaged Returns

6.1. We recommend using a trackable shipping service for returns.
6.2. Petzoba is not responsible for items lost or damaged in transit during return shipping.

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7. Contact Us

For assistance with returns or refunds, please email us at contact@petzoba.com.