Shipping Policy

At Petzoba, we are committed to delivering your orders promptly and securely. Below is everything you need to know about our shipping process:

1. Shipping Locations

We ship worldwide from our UK-based facilities. Whether you’re in Europe, the Americas, Asia, or beyond, Petzoba ensures your products reach you.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • During peak seasons or holidays, processing times may be slightly longer.

3. Shipping Methods and Delivery Times

We offer multiple shipping options to suit your needs:

Shipping Method Estimated Delivery Time Details
Standard Shipping 7–15 business days (varies by region) Cost-effective, reliable delivery.
Expedited Shipping 3–7 business days Faster delivery with tracking.
Express Shipping (if available) 1–3 business days Premium service for urgent orders.

Note: Delivery times are approximate and may vary based on customs, postal delays, or local conditions.

4. Shipping Costs

  • Shipping fees are calculated based on the destination, weight, and size of your order.
  • You will see the total shipping cost at checkout before confirming your order.

5. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the buyer’s responsibility and vary depending on your country’s regulations.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this number to monitor your shipment’s progress on the carrier’s website.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, failure to pick up, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at contact@petzoba.com within 7 days of delivery.
  • We will work with the carrier to resolve the issue and ensure you receive your order.

9. Order Changes or Cancellations

  • Changes to orders must be requested within 24 hours of purchase.
  • Cancellations can only be made before the order is shipped.

Need Help?
For questions or assistance with your order, feel free to email us at contact@petzoba.com.